What It Is

Who is Eligible?
To be eligible for the Guaranteed Ride Home (GRH) program you must:

  1. Use one of the following alternative commute modes to travel to work at least twice a week and on the day you request a ride:
    • Rideshare (carpools, vanpools)
    • Mass transit (bus, train)
    • Bicycle
    • Walk
  2. Work in the Washington, DC or Baltimore metropolitan region and live in one of the areas approved by Commuter Connections.

See Map of Coverage Areas.

How to Register
You can register with our easy GRH Application or call 1-800-745-7433 for an application form. After Commuter Connections processes your application, and you meet the eligibility requirements, a Commuter ID card with your personal registration number will be mailed to you along with your copy of the Participation Guidelines. Please read these guidelines carefully, since they will explain how the GRH program works. Keep the wallet-size ID card handy at your work site to use GRH services.

Registration is good for one year. You must renew your GRH registration prior to the expiration date shown on your Commuter ID card by calling 1-800-745-RIDE (7433).

How Does It Work?
When you register for the GRH program, you can use the GRH service up to four (4) times per year. Your year begins on your registration date. If a qualifying emergency arises on a day that you use an alternative commute mode (carpool, vanpool, transit, bike or walk) to get to work, call Commuter Connections at 1-800-745-RIDE and listen carefully as menu options have changed. Press (1) for English or (2) for Spanish then select (2) for our dispatching service. Our dispatching service is open Monday through Friday (except holidays) from 6 a.m. to 10 p.m. Your GRH trip must be taken between these hours. To speed up processing of your GRH trip, please have your registration number from your Commuter ID card ready.

Commuter Connections has contracts with several taxi companies, a rental car agency, and a paratransit service provider to provide GRH transportation to get you to your destination quickly and safely. Our dispatcher will determine the best method to get you to your destination. You will receive a GRH Trip Authorization Number from our dispatcher. You will need to provide this number and your registration ID number to the rental car agency and the taxi driver as proof that you have been approved for a GRH trip. There are no vouchers to worry about and in most instances, the rental car agency will pick you up from work and take you to the nearest rental office. Commuter Connections will not reimburse commuters for trips not authorized by Commuter Connections. All GRH trips must be authorized by the Commuter Connections dispatcher.

If an emergency occurs before you have registered, you may still use GRH one time. However, you must register before you are eligible to use GRH again, and the trip you took counts as one of your four allowable trips per year.

Sorry, GRH cannot be used for transit disruptions or natural disasters. The GRH program is for unexpected emergencies and unexpected overtime only. GRH may not be used for personal errands, previously scheduled appointments, business-related travel or working late without a supervisor’s approval. Our dispatcher must verify unscheduled overtime requests with your supervisor. See the Participation Guidelines section for more trip restrictions.